Error
Pages General Account Information
Chapter 1
Overview
Technical Support
Account Billing Support
Change Credit Card Information
Down Servers
What
are all the files and directories in my account?
How can I create my own error
pages?
Overview
Our providers are:
QWEST (main provider)
ATGI
PBI
BRO
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Technical Support
For support questions, please take a look at our Support
Area. If
you don't find the answer to your question in our support are, please contact
us here. We will usually
respond to your support request within a
few minutes, but always within the same day
of your submission.
We have added this extensive manual to provide you with fast answers. You can
always refer to one of our FAQ pages as well as our Support area.
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Account Billing Information
For billing questions, send an email to Billing.
We accept Visa, MasterCard, American Express and Discover as well as Checks,
and Money Orders.
For more information. please consult our Billing FAQ
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Down Servers
Well it happens and there is not much that can be done when it happens except
to fix the problem, that is if the problem is on our side.
Once you've established an internet connection through your PC, your conntection
ravels through several points before the actual login to our servers. If there
are any problems, within or at any of those points, it will prevent you from
logging into your account. This obviously is out of our control.
However, in the event that one of our servers does go down, it simultaneously
sets off an alarm. Let us assure you that we are aware of a down server before
you are. We truly do not mind you calling us, but we would much prefer concentrating
all our efforts on fixing the problem than answering the telephone. Wouldn't
you?
Our servers are configured to restart should there be a failure. The entire
process takes approximately 10 minutes. If a server is down for more than 30
minutes, by all means this is an EMERGENCY!
EMERGENCY Situations are treated just as that... EMERGENCIES!!! If we have a
problem with a server, we have stand-by servers running 24 hours a day ready
to assume the responsibility of serving your site to the internet by way of
hot swapping drives from the down server to the back-up server set-up. This
will get you up and running literally within seconds after the drive transfers.
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What
are all the files and directories in my home directory?
DO NOT DELETE or change any of the directories or files that are located
in your account other than uploading to your www directory with pages of your
own design. The initial page of your site should be named index.html (or .htm,
or .php), this way when a user types in the url www.yourdomain.com, they are
taken straight to the initial page of your site without any further input.
Of these directories, the most important one is named "www". Every
account has its own separate "www" subdirectory. Files placed in the
"www" directory are visible to remote browsers over the Internet,
so this is where you want to place all your html documents, graphics, sounds,
files, etc. which you want people to be able to access from the world wide web.
For example, when a browser asks for URL http://yourdomain.com/page.html, Apache
looks for the file: /home/userid/www/page.html and sends it out.
The system will automatically place any needed files in the other directories.
All your HTML files and subdirectories should be placed in the www directory.
Your CGI-BIN is also located in the www directory.
REMEMBER - name your initial page index.html.
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How do I create my own error
pages?
NEW! You can now
use create your error pages right from you own account control panel. Please
click on the Error
Pages
1. You can now use create your error
pages right from you own account control panel. Please click on the Error
Pages tool too create these pages with just the click of a button.
2. An alternative way to create these pages:
Create
the HTML page you want to use as your error message. Upload it to your
domainname-www directory.
Next, go into your .htaccess file (or create one) and add lines which specify
the substitution.
Here are three examples of specifying error documents which will be called for a
given error condition (note you can use relative or absolute addressing):
ErrorDocument 401 http://domainname.com/nopasswd.html
ErrorDocument 403 /forbidden.html
ErrorDocument 404 http://www.domainname.com/nofile.html