Earthlink customers

Outgoing Mail Problems

This problem does not effect users that are using WebMail to access their email.

PROBLEM:

Earthlink customers will not be able to use their outgoing SMTP mail servers (www.yourdomain.com) that are provided to them with their hosting account. Earthlink blocks all outgoing email if you aren't using their own SMTP servers. If you are using your own SMTP servers you will see the following error or an error close to this one:

The connection to the server has failed. Account: 'youraccount', Server: 'www.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

SOLUTION:

You will have to use Earthlink's outgoing mail servers for all of your email accounts. Earthlink's mail server is mail.earthlink.net . Your email will still be from your own domain name, the only difference is in the way it is routed throughout the Internet. Instead of being sent through our servers it is processed through Earthlink servers. This allows Earthlink to monitor its users and to make sure they are not sending out SPAM. To set up Earthlink SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.) In the Outgoing Mail Server (SMTP) field you will enter smtp.earthlink.net as your SMTP server. You must then enter your Earthlink username and password for that mail server. In Outlook Express it is at the bottom of that same tab. You will check off "My server requires authentication" and you'll click on "settings" to enter your Earthlink username and password.