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General Hosting Questions |
Does ExpertInternetServices.com use Unix or NT servers?
What are some of the tools and features ExpertInternetServices.com provides?
Do I register my domain name or will ExpertInternetServices.com do that for me?
What is virtual hosting?
What are FrontPage extensions and do you support them?
Can I access my domain address without the "www"?
Do you offer SSL encryption for transferring credit card information?
Can I upload pages frequently?
How long does it take to set up my account?
What is a cgi-bin and how do I get one?
What CGI Scripts come already installed?
Will my Macintosh work with my ExpertInternetServices.com account?
What is the Account Control Panel?
Do you host foreign domains?
How much data transfer do you allow for my site?
How fast is the ExpertInternetServices.com network?
What are auto responders and how many do I receive with my account?
Do you offer dial-up Internet access?
What are email aliases and how many can I use?
Can
you design my web site for me?
Does
my account come with web statistic software?
Do
you have a database system?
Does
each virtual server have its own raw log files?
What
version of Perl/Java/MySQL/PHP does ExpertInternetServices.com use?
Does
ExpertInternetServices.com offer SSI?
Do
you support wildcards or sub domains?
Does ExpertInternetServices.com use Unix or NT servers?
ExpertInternetServices.com uses only Unix servers. For details on our servers please click here.
What are some of the tools and features ExpertInternetServices.com provides?
Common Gateway Interface (CGI)
Dedicated IP address
Direct Backbone Connection
Domain Manager
Domain Registration
File Transfer Protocol (FTP)
FrontPage Extensions
Mailing Lists
Chat Rooms
MySQL
PHP3 and PERL
Pop3 e-mail Accounts
Realmedia streaming
Secure Socket Layer (SSL)
Secure Shell (SSH)
Please see our account comparison chart for a longer and more complete list of features included in each account.
Do I register my domain name or will ExpertInternetServices.com do that for me?
Yes you can! We only charge $14.99 per domain year and provide excellent service and support.
Virtual Hosting is an option that allows a company or individual to lease part of a server to store their website's data, rather than pay for an entire machine with more space than they need. As part of our virtual hosting we provide a dedicated IP address as opposed to a shared IP.
What are FrontPage extensions and do you support them?
If you are using FrontPage to design and build your web site you will need your web host to have FrontPage extensions installed on their server. All of our hosting packages support FrontPage 98, 2000 and 2002.
Can I access my domain address without the "www"?
Yes, you can access your domain address with or without the "www" in front of the domain name. The "www" is a tertiary domain name that isn't necessary if your nameserver is set up properly.
Do you offer SSL encryption for transferring credit card information?
YES! Our servers are equipped with
the latest SSL technology so your customers can safely order your products or
services online! Normally, any text sent from your browser is sent as plain
text. This means that a hacker could potentially intercept the information sent
from your browser and read it.
By using the secure server (SSL), the information is encrypted before it is
sent. You DO NOT have to buy a security certificate to enable the secure server
- you can use ours FREE of charge. We will provide you with the name of the
server when your account is activated!
Can I upload pages frequently?
Each account comes with an FTP/Telnet account. You have full access to your space via FTP 24 hours a day, 7 days a week. The file manager in your control panel can also be used to upload pages to your site if you do not have access to FTP.
How long does it take to set up my account?
Your account will usually be set up within 1 hour. You will receive an email from us with your account login and detailed account information 1 hour after you sign up for your account online.
What is a cgi-bin and how do I get one?
A CGI-bin is where you store CGI scripts. These scripts; are used to generate online order forms, guestbooks, shopping carts, counters, and more. All ExpertInternetServices.com hosting packages include their own CGI-bin.
What CGI Scripts come already installed?
All ExpertInternetServices.com hosting packages comes with a hit counter, a search engine, a site creation tool, chat rooms, a form e-mailer, and a file manager plus many more. If you are interested in adding more CGI scripts to your account, you may do so.
Will my Macintosh work with my ExpertInternetServices.com account?
Yes. Our servers use standard protocols such as FTP, Telnet, SSH, and HTTP that are compatible with Macintosh operating systems.
What is the Account Control Panel?
The Account Control Panel makes managing your web
space fun and easy. This extraordinary
interface offers you a way to quickly view account-related information and
provides easy access to the wide variety of tools and utilities that come with
your account. With the click of a mouse,
you can administer your web space, e-mail accounts, directories, cgi-bin
(program script storage area) and all the special features offered, including
site statistics and shopping carts. You
can even add additional features to your account whenever you need them.
Gain control and flexibility to make changes within your own time frame
and according to your own particular business needs.
NEW! Choose your language! The Control Panel is now available in Spanish, French, German or English.
Yes. All domain names will work with ExpertInternetServices.com accounts.
How much data transfer do you allow for my site?
|
Package |
Transfer |
|
Starter(Standard) |
3,000 Megabytes of data transfer per month |
How fast is the ExpertInternetServices.com network?
All of our servers have direct access to three backbones; Frontier GlobalCenter, Qwest Communications, and Genuity, a division of GTE. This means fastest speed possible and greater reliability.
GC, a Tier 1 provider whose 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology provide an enormous 460 gigabytes per second (Gbps) of capacity worldwide, has an Asynchronous Transfer Mode (ATM) fiber node located just a few floors below ExpertInternetServices.com's servers.
Qwest comes into Baltimore with an OC-12 line and plans to upgrade their connection to an OC-48 in the near future. They also have an ATM fiber node floors below ExpertInternetServices.com's servers. Our Qwest connection enables ExpertInternetServices.com to offer additional redundancy and better routes to Europe, Latin America and Asia. With our carriers, our router has up to 150,000 possible routes to send each packet of traffic.
Genuity, a division of GTE, is our third Tier One Internet backbone. Genuity provides excellent network performance as a result of their high-speed peering arrangements with other Tier One Internet backbone providers. The GTE global network delivers customers directly onto the Internet via a high-speed connection to its private, super-capacity backbone, including 17,000 miles of fiber and OC192 capacity. It is comprised of more than 800 U.S. local access points and approximately 1,500 international local access points in more than 150 countries.
For more details on our network press here.
What are auto responders and how many do I receive with my account?
You can set up auto responders to
automatically respond to incoming email. For example, if you had an order form
which your customers email to you, you can set up an auto responder to email the
customer a confirmation message that their message was received.
Each account plan comes with a pre-specified amount of auto responders, view our
Hosting Plans
for complete details of each plan!
Do you offer dial-up Internet access?
No, you must provide your own Internet access.
What are email aliases and how many can I use?
Email aliases are email addresses
that you create. Any mail sent to these aliases would automatically be forwarded
to your existing POP email account or redirected to another third party POP
account.
You can have as many email aliases as you want, your mail account is
pre-configured to "Catch All" email directed at anyname@yourdomain.com.
Can you design my web site for me?
Yes. Please take a moment to fill out some basic information about your web site here.
Does my account come with web statistic software?
Traffic analysis software comes
pre-installed with every web hosting account! We use HTTP-Analyze and it is very
easy to access.
If you already have an account with us, you can access your weekly stats by
typing http://yourdomain.com/stats/.
Do you have a database system?
We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information.
Does each virtual server have its own raw log files?
Yes. You have access to your own raw log files.
What version of Perl/Java/MySQL/PHP does ExpertInternetServices.com use?
Please click here to be taken to an updated page with our server details.
Does ExpertInternetServices.com offer SSI?
SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension.
Do you support wildcards or sub domains?
We do not support wildcards.
We can create subdomains for your account mydomain.com like sub.mydomain.com
If you want to have sub.mydomain.com point to the main index page for
mydomain.com there is an additional charge of $9.99.
If you want to have sub.mydomain.com point to a subdirectory there is a one time
$14.99 set up fee.