Troubleshooting
Password Problems
| Can't get into: | Possible Reasons | Ways to fix |
| Comtrol Panel at mydomain.com/menu | You changed the password to something longer than 8 characters. | Only use the first 8 characters of the new password, (i.e. mynewpas instead of mynewpassword) |
| You forgot what the password is | Check
your old email for one from ExpertInternetServices.com with the
subject "Welcome to ExpertInternetServices.com" This
email has your original password.
Or, contact support requesting your password be sent to you. Please include your username and domain name in the email. |
|
| You changed your EMAIL password, but not the Control Panel password. | Use your original Control Panel password. To change this password, log into your Control Panel and click on CHANGE PASSWORD. | |
| If
you don't get a password box to come up at www.your-domain.com/menu,
instead use your-IP-address.com/menu,
example: http://64.177.17.122/menu |
To complete your domain transfer please follow these directions. If you're not sure please contact support. | |
| Can't get into: | Possible Reasons: | Ways to fix |
Email Account |
You need to reset your email password. Email passwords can be different than the Control Panel or Microsoft FrontPage password. | Go to your Control Panel at mydomain.com/menu and click on MAIL MANAGER. Click on your username on the left to change the password. |
| Your domain name hasn't been transferred. | To
complete your domain transfer please follow these
directions. If you're not sure
please contact
support.
After the domain has been transferred (within 24-72 hours), you will be able to check email properly. |
|
| Can't get into: | Possible Reasons: | Ways to fix |
MS FrontPage |
Your Control Panel password was changed but your Frontpage password was not changed. They do not automatically change together. | See this link. |
| Frontpage extensions are not installed. (You'll know it because you won't get a password box to come up when you try to OPEN your Frontpage web.) | Install Frontpage extensions. Go to your-domain.com/menu and click on MS FRONTPAGE to install. |