Troubleshooting
My pages aren't being updated
when I upload
When you upload new or changed pages, the changes
should be instantaneous. If they aren't, please follow the steps below
to determine the reasons.
- Be sure you are uploading you web page files
into the /domain-www OR /www folder. Either will work.
- Try pressing Reload. If that doesn't
work, try Shift+Reload to bring up the new page.
- In your web browser, type www.your-domain.com/menu.
You should see a password box come up. If you don't, then your domain
is still pointed at your old provider and you should contact
support.
- Your Internet Service Provider
(especially for AOL users) may be holding the old page on their servers.
They do this to save bandwidth space. To see if this is the case, you
should check this "third party" web site. After clicking HERE,
just type in your domain name in the box as shown below. If the site
shows up with the changes made, then you can be sure the problem is that
your ISP is holding the old page on their server. You should contact
them to remove this 'network page caching.'
- If you still haven't solved the problem: In
your Control
Panel (yourdomain.com/menu), go into your "File Manager",
and click on the WWW folder. The WWW folder is where all of your web
page files should be.
-Find the file that you believe you have
changed but is not coming up with the new information and click on it.
-Look at the file, and see if it is in fact
the new file. If it's still has the old page information, then your software
didn't upload the file or didn't upload to the correct directory.
- FrontPage users: be
sure you have installed
FrontPage extensions first, using your Control Panel and the FrontPage
icon.